Expectations management (Part V)

Amusement parks, crowd control and load-balancing

A giant nighttime crowd at the foot of Disneyland’s Main St, USA, looking toward the castle. Image: Mike Saechang https://www.flickr.com/photos/saechang/29066900230/ CC BY-ND: https://creativecommons.org/licenses/by-nd/2.0/
Image: Mike Saechang/CC BY-ND 2.0

This is Part V in this series. In Part I, I opened the with news that Disneyland Paris is getting rid of its Fastpasses in favor of a per-ride, per-person premium to skip the line, and explored the history of Disney themeparks and what they meant to Walt Disney. In Part II, I explored Disneyland’s changing business-model and the pressures that shifted it from selling ticket-books to selling all-you-can-eat passes, and the resulting queuing problems. In Part III, I described how every fix for long lines just made the problem worse, creating complexity that frustrated first-time visitors and turning annual passholders into entitled “passholes.” In Part IV, I look at the legal and economic dimension of different pricing models for managing aggregate demand.

Continue reading "Expectations management (Part V)"

Boredom and its discontents (Part II)

Amusement parks, crowd control and load-balancing

Queue for Walt Disney World’s ‘it’s a small world.’ Image by Michael Gray: https://www.flickr.com/photos/kathika/2601484170. CC BY-SA: https://creativecommons.org/licenses/by-sa/2.0/
Michael Gray, CC BY-SA 2.0

In Part I, I opened the with news that Disneyland Paris is getting rid of its Fastpasses in favor of a per-ride, per-person premium to skip the line, and explored the history of Disney themeparks and what they meant to Walt Disney.

Continue reading "Boredom and its discontents (Part II)"