Pluralistic: 23 Nov 2021


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Pluralistic: 23 Aug 2021


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Disneyland at a stroll (Part VI)

Amusement parks, crowd control and load-balancing.

Guests are seen boarding/exiting the original Mad Tea Party in Disneyland’s Fantasyland in this undated photo from around 1960.
Evan Wohrman/CC BY-SA

This is Part VI in this series. In Part I, I opened the with news that Disneyland Paris is getting rid of its Fastpasses in favor of a per-ride, per-person premium to skip the line, and explored the history of Disney themeparks and what they meant to Walt Disney. In Part II, I explored Disneyland’s changing business-model and the pressures that shifted it from selling ticket-books to selling all-you-can-eat passes, and the resulting queuing problems. In Part III, I described how every fix for long lines just made the problem worse, creating complexity that frustrated first-time visitors and turning annual passholders into entitled “passholes.” In Part IV, I look at the legal and economic dimension of different pricing models for managing aggregate demand. Part V looked at the paternalistic misdirection and subtle design cues Disney uses to manage aggregate demand.

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Expectations management (Part V)

Amusement parks, crowd control and load-balancing

A giant nighttime crowd at the foot of Disneyland’s Main St, USA, looking toward the castle. Image: Mike Saechang https://www.flickr.com/photos/saechang/29066900230/ CC BY-ND: https://creativecommons.org/licenses/by-nd/2.0/
Image: Mike Saechang/CC BY-ND 2.0

This is Part V in this series. In Part I, I opened the with news that Disneyland Paris is getting rid of its Fastpasses in favor of a per-ride, per-person premium to skip the line, and explored the history of Disney themeparks and what they meant to Walt Disney. In Part II, I explored Disneyland’s changing business-model and the pressures that shifted it from selling ticket-books to selling all-you-can-eat passes, and the resulting queuing problems. In Part III, I described how every fix for long lines just made the problem worse, creating complexity that frustrated first-time visitors and turning annual passholders into entitled “passholes.” In Part IV, I look at the legal and economic dimension of different pricing models for managing aggregate demand.

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Pluralistic: 02 Aug 2021


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Pluralistic: 26 Jul 2021


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Are we having fun yet?

Amusement parks, crowd control, and load-balancing

Group photo in front of the castle at Disneyland’s goth day, “Bat’s Day in the Fun Park,” August 2006.

Pay for play

The news that Disneyland Paris is now selling Fast Passes — a skip-the-line ticket — for about $10 per person per ride has theme park watchers debating whether this is the destiny of all Disney parks and, if so, what it means for the future of theme parks.

You may not care about this, but the creation, maintenance, and operation of immersive built environments is an old art form with enormous cultural significance and few practitioners. The curious pleasures of an immersive built environment go back at least as far as the Sun King’s palace at Versailles and the winding path of built environments from elite follies to mass entertainment runs in parallel to the changing currents in populism, commodification, and participation.

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Pluralistic: 13 Jun 2021


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Pluralistic: 09 Nov 2020


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Pluralistic: 27 Oct 2020


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