Pluralistic: 'We buy ugly houses' is code for 'we steal vulnerable peoples' homes' (11 May 2023)


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A Depression-era photo of a dour widow standing in front of a dilapidated cabin. Next to her is Ug, the caveman mascot for Homevestors, smiling and pointing at her. Behind her is a 'We buy ugly houses' sign.

'We buy ugly houses' is code for 'we steal vulnerable peoples' homes' (permalink)

Home ownership is the American dream: not only do you get a place to live, free from the high-handed dictates of a landlord, but you also get an asset that appreciates, building intergenerational wealth while you sleep – literally.

Of course, you can't have it both ways. If your house is an asset you use to cover falling wages, rising health care costs, spiraling college tuition and paper-thin support for eldercare, then it can't be a place you live. It's gonna be an asset you sell – or at the very least, borrow so heavily against that you are in constant risk of losing it.

This is the contradiction at the heart of the American dream: when America turned its back on organized labor as an engine for creating prosperity and embraced property speculation, it set itself on the road to serfdom – a world where the roof over your head is also your piggy bank, destined to be smashed open to cover the rising costs that an organized labor movement would have fought:

https://pluralistic.net/2021/06/06/the-rents-too-damned-high/

Today, we've hit the end of the road for the post-war (unevenly, racially segregated) shared prosperity that made it seem, briefly, that everyone could get rich by owning a house, living in it, then selling it to everybody else. Now that the game is ending, the winners are cashing in their chips:

https://pluralistic.net/2022/11/06/the-end-of-the-road-to-serfdom/

The big con of home ownership is proceeding smartly on schedule. First, you let the mark win a little, so they go all in on the scam. Then you take it all back. Obama's tolerance of bank sleaze after the Great Financial Crisis kicked off the modern era of corporations and grifters stealing Americans' homes out from under them, forging deeds in robosigning mills:

https://www.marketwatch.com/story/us-breaks-down-93-bln-robo-signing-settlement-2013-02-28

The thefts never stopped. Today on Propublica, Anjeanette Damon, Byard Duncan and Mollie Simon bring a horrifying, brilliantly reported account of the rampant, bottomless scams of Homevestors, AKA We Buy Ugly Houses, AKA "the #1 homebuyer in the USA":

https://www.propublica.org/article/ugly-truth-behind-we-buy-ugly-houses

Homevestors – an arm of the hedge fund Bayview Asset Management – claims a public mission: to bail out homeowners sitting on unsellable houses with all-cash deals. The company's franchisees – 1,150 of them in 48 states – then sprinkle pixie dust and secret sauce on these "ugly houses" and sell them at a profit.

But Propublica's investigation – which relied on whistleblowers, company veterans, court records and interviews with victims – tells a very different story. The Homevestor they discovered is a predator that steals houses out from under elderly people, disabled people, people struggling with mental illness and other vulnerable people. It's a company whose agents have a powerful, well-polished playbook that stops family members from halting the transfers the company's high-pressure salespeople set in motion.

Propublica reveals homeowners with advanced dementia who signed their shaky signatures to transfer their homes for a fraction of their market value. They show how Homevestor targets neighborhoods struck by hurricanes, or whose owners are recently divorced, or sick. One whistleblower tells of how the company uses the surveillance advertising industry to locate elderly people who've broken a hip: "a 60-day countdown to death — and, possibly, a deal." The company's mobile ads are geofenced to target people near hospitals and rehab hospitals, in hopes of finding desperate sellers who need to liquidate homes so that Medicaid will cover their medical expenses.

The sales pitches are relentless. One of Homevestor's targets was a Texas woman whose father had recently been murdered. As she grieved, they blanketed her in pitches to sell her father's house until "checking her mail became a traumatic experience."

Real-estate brokers are bound by strict regulations, but not house flippers like Homevestors. Likewise, salespeople who pitch other high-ticket items – from securities to plane tickets – are required to offer buyers a cooling-off period during which they can reconsider their purchases. By contrast, Homevestors' franchisees are well-versed in "muddying the title" to houses after the contract is signed, filing paperwork that makes it all but impossible for sellers to withdraw from the sale.

This produces a litany of ghastly horror-stories: homeowners who end up living in their trucks after they were pressured into lowball sales; sellers who end up dying in hospital beds haunted by the trick that cost them their homes. One woman who struggled with hoarding was tricked into selling her house by false claims that the city would evict her because of her hoarding. A widow was tricked into signing away the deed to her late husband's house by the lie that she could do so despite not being on the deed. One seller was tricked into signing a document he believed to be a home equity loan application, only to discover he had sold his house at a huge discount on its market value. An Arizona woman was tricked into selling her dead mother's house through the lie that the house would have to be torn down and the lot redeveloped; the Homevestor franchisee then flipped the house for 5,500% of the sale-price.

The company vigorously denies these claims. They say that most people who do business with Homevestors are happy with the outcome; in support of this claim, they cite internal surveys of their own customers that produce a 96% approval rating.

When confronted with the specifics, the company blamed rogue franchisees. But Propublica obtained training materials and other internal documents that show that the problem is widespread and endemic to Homevestors' business. Propublica discovered that at least eight franchisees who engaged in conduct the company said it "didn't tolerate" had been awarded prizes by the company for their business acumen.

Franchisees are on the hook for massive recurring fees and face constant pressure from corporate auditors to close sales. To make those sales, franchisees turn to Homevestor's training materials, which are rife with predatory tactics. One document counsels franchisees that "pain is always a form of motivation." What kind of pain? Lost jobs, looming foreclosure or a child in need of surgery.

A former franchisee explained how this is put into practice in the field: he encountered a seller who needed to sell quickly so he could join his dying mother who had just entered a hospice 1,400 miles away. The seller didn't want to sell the house; they wanted to "get to Colorado to see their dying mother."

These same training materials warn franchisees that they must not deal with a seller who is "subject to a guardianship or has a mental capacity that is diminished to the point that the person does not understand the value of the property," but Propublica's investigation discovered "a pattern of disregard" for this rule. For example, there was the 2020 incident in which a 78-year-old Atlanta man sold his house to a Homevestors franchisee for half its sale price. The seller was later shown to be "unable to write a sentence or name the year, season, date or month."

The company tried to pin the blame for all this on bad eggs among its franchisees. But Propublica found that some of the company's most egregious offenders were celebrated and tolerated before and after they were convicted of felonies related to their conduct on behalf of the company. For example, Hi-Land Properties is a five-time winner of Homevestors' National Franchise of the Year prize. The owner was praised by the CEO as "a loyal, hardworking franchisee who has well represented our national brand, best practices and values."

This same franchisee had "filed two dozen breach of contract lawsuits since 2016 and clouded titles on more than 300 properties by recording notices of a sales contract." Hi-Land "sued an elderly man so incapacitated by illness he couldn’t leave his house."

Another franchisee, Patriot Holdings, uses the courts aggressively to stop families of vulnerable people from canceling deals their relatives signed. Patriot Holdings' co-owner, Cory Evans, eventually pleaded guilty to two felony counts of attempted grand theft of real property. He had to drop his lawsuits against sellers and make restitution.

According to Homevestors' internal policies, Patriot's franchise should have been canceled. But Homevestors allowed Patriot to stay in business after Cory Evans took his name off the business, leaving his brothers and other partners to run it. Nominally, Cory Evans was out of the picture, but well after that date, internal Homevestors reveal the company included Evans in an award it gave to Patriot, commemorating its sales (Homevestors claims this was an error).

Propublica's reporters sought comment from Homevestors and its franchisees about this story. The company hired "a former FBI spokesperson who specializes in 'crisis and special situations' and 'reputation management' and funnelled future questions through him."

Internally, company leadership scrambled to control the news. The company convened a webinar in April with all 1,150 franchisees to lay out its strategy. Company CEO David Hicks explained the company's plan to "bury" the Propublica article with "'strategic ad buys on social and web pages' and 'SEO content to minimize visibility.'"

https://www.propublica.org/article/homevestors-aims-to-bury-propublica-reporting

Franchisees were warned not to click links to the story because they "might improve its internet search ranking."

Even as the company sought to "bury" the story and stonewalled Propublica, they cleaned house, instituting new procedures and taking action against franchisees identified in Propublica's article. "Clouding titles" is now prohibited. Suing sellers for breach of contract is "discouraged." Deals with seniors "should always involve family, attorneys or other guardians."

During the webinar, franchisees "pushed back on the changes, claiming they could hurt business."

If you've had experience with hard-sell house-flippers, Propublica wants to know: "If you’ve had experience with a company or buyer promising fast cash for homes, our reporting team wants to hear about it."

(Image: Homevestors, fair use)

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