Pluralistic: Return to work and dying on the job (27 Sep 2024)


Today's links


A medieval drawing of a horrible torture chamber in which men are being tormented by various diabolical machines. On the wall hangs a poster reading 'LATE AGAIN! Dependable workers are on the job.' Through the window peers an impatient man in a sixties vintage executive suit, clutching a sheaf of papers and scowling at his watch. Behind him is the nighttime Manhattan skyline.

Return to office and dying on the job (permalink)

Denise Prudhomme's bosses at Wells Fargo insisted that the in-person camaraderie of their offices warranted a mandatory return-to-office policy, but when she died at her desk in her Tempe, AZ office, no one noticed for four days.

That was in August. Now, Wells Fargo United has published a statement on her death, one that vibrates with anger at the callously selective surveillance that Wells Fargo inflicts on its workforce:

https://www.reddit.com/r/WellsFargoUnited/comments/1fnp9fa/please_print_and_take_to_your_managersite_leader/

The union points out that Wells Fargo workers are subjected to continuous, fine-grained on-the-job surveillance from a variety of bossware tools that count their keystrokes and create tables of the distancess their mice cross each day:

https://pluralistic.net/2021/02/24/gwb-rumsfeld-monsters/#bossware

Wells Fargo's message to its workforce is, "You can't be trusted," a policy that Wells Fargo doubled down on with its Return to Office mandate. Return to Office is often pitched as a chance to improve teamwork, communication, and human connection with your co-workers, and there's no arguing with the idea that spending some time in person with people can help improve working relationships (I attended a week-long, all-hands, staff retreat for EFF earlier this month and it was fantastic, primarily due to its in-person nature).

But our bosses don't want us back in the office because they enjoy our company, nor because they're so excited about having hired such a swell bunch of folks and can't wait to see how we all get along together. As John Quiggin writes, the biggest reason to force us back to the office is to get a bunch of us to quit:

https://www.theguardian.com/commentisfree/2024/sep/26/in-their-plaintive-call-for-a-return-to-the-office-ceos-reveal-how-little-they-are-needed

As one of Musk's toadies put it in a private message before the Twitter takeover, "Sharpen your blades boys. 2 day a week Office requirement = 20% voluntary departures":

https://techcrunch.com/2022/09/29/elon-musk-texts-discovery-twitter/

The other reason to spy on us is because they don't trust us. Remember all the panic about "quiet quitting" and "no one wants to work"? Our bosses' hypothesis was that eking out a bare minimum living from a couple of small-dollar covid stimulus checks was preferable to working for them for a full paycheck.

Every accusation is a a confession. When your boss tells you that he thinks that you can't be trusted to do a good job without total, constant surveillance, he's really saying, "I only bother to do my CEO job when I'm afraid of getting fired':

https://pluralistic.net/2024/04/19/make-them-afraid/#fear-is-their-mind-killer

As Wells Fargo United notes, Wells Fargo employees like Denise Prudhomme are spied on from the moment they set foot in the building until the moment they clock out (and sometimes the spying continues when you're off the clock):

Wells Fargo monitors our every move and keystroke using remote, electronic technologies—purportedly to evaluate our productivity—and will fire us if we are caught not making enough keystrokes on our computers.

The Arizona Republic coverage notes further that Prudhomme had to log her comings and goings from the Wells Fargo offices with a badge, so Wells Fargo could see that Prudhomme had entered the premises four days before, but hadn't left:

https://www.azcentral.com/story/news/local/tempe-breaking/2024/09/23/wells-fargo-employees-union-responds-death-tempe-woman/75352015007/

Wells Fargo has mandated in-person working, even when that means crossing a state line to be closer to the office. They've created "hub cities" where workers are supposed to turn up. This may sound convivial, but Prudhomme was the only member of her team working out of the Tempe hub, so she was being asked to leave her home, travel long distances, and spend her days in a distant corner of the building where no one ventured for periods of (at least) four days at a time.

Bosses are so convinced that they themselves would goof off if they could that they fixate on forcing employees to spend their days in the office, no matter what the cost. Back in March 2020, Charter CEO Tom Rutledge – then the highest-paid CEO in America – instituted a policy that every back office staffer had to work in person at his call centers. This was the most deadly phase of the pandemic, there was no PPE to speak of, we didn't understand transmission very well, and vaccines didn't exist yet. Charter is a telecommunications company and it was booming as workers across America upgraded their broadband so they could work from home, and the CEO's response was to ban remote work. His customer service centers were superspreading charnel houses:

https://pluralistic.net/2020/03/18/diy-tp/#sociopathy

That Wells Fargo would leave a dead employee at her desk for four days is par for the course for the third-largest commercial bank in America. This is Wells Fargo, remember, the company that forced its low-level bank staff to open two million fake accounts in order to steal from their customers and defraud their shareholders, then fired and blackballed staff who complained:

https://www.npr.org/sections/thetwo-way/2016/09/26/495454165/ex-wells-fargo-employees-sue-allege-they-were-punished-for-not-breaking-law

The executive who ran that swindle got a $125 million bonus:

https://www.nakedcapitalism.com/2016/09/wells-fargo-ceos-teflon-don-act-backfires-at-senate-hearing-i-take-full-responsibility-means-anything-but.html

And the CEO got $200 million:

https://money.cnn.com/2016/09/21/investing/wells-fargo-fired-workers-retaliation-fake-accounts/index.html

It's not like Wells Fargo treats its workers badly but does well by everyone else. Remember, those fake accounts existed as part of a fraud on the company's investors. The company went on to steal $76m from its customers on currency conversions. They also foreclosed on customers who were up to date on their mortgages, seizing and selling off all their possessions. They argued that when bosses pressured tellers into forging customers' signatures on fraudulent account-opening paperwork, that those customers had lost their right to sue, since the fraudulent paperwork had a binding arbitration clause. When they finally agreed to pay restitution to their victims, they made the payments opt-in, ensuring that most of the millions of people they stole from would never get their money back.

They stole millions with fraudulent "home warranties." They stole millions from small businesses with fake credit-card fees. They defrauded 800,000 customers through an insurance scam, and stole 25,000 customers' cars with illegal repos. They led the pre-2008 pack on mis-selling deceptive mortgages that blew up and triggered the foreclosure epidemic. They loaned vast sums to Trump, who slashed their taxes, and then they fired 26.000 workers and did a $40.6B stock buyback. They stole 525 homes from mortgage borrowers and blamed it on a "computer glitch":

https://pluralistic.net/2021/09/29/jubilance/#too-big-to-jail

Given all this, two things are obvious: first, if anyone is going to be monitored for crimes, fraud and scams, it should be Wells Fargo, not its workers. Second, Wells Fargo's surveillance system exists solely to terrorize workers, not to help them. As Wells Fargo United writes:

We demand improved safety precautions that are not punitive or cause further stress for employees. The solution is not more monitoring, but ensuring that we are all connected to a supportive work environment instead of warehoused away in a back office.

Hey look at this (permalink)


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This day in history (permalink)

#20yrsago HOWTO make a legal P2P system https://web.archive.org/web/20041009210429/https://www.eff.org/IP/P2P/p2p_copyright_wp.php

#15yrsago Google Book Search and privacy for students https://web.archive.org/web/20091002014504/http://freeculture.org/blog/2009/09/24/gbs-and-students-eff-privacy/

#10yrsago Fed whistleblower secretly recorded 46 hours of regulatory capture inside Goldman Sachs https://www.thisamericanlife.org/536/the-secret-recordings-of-carmen-segarra

#5yrsago Annalee Newitz’s “Future of Another Timeline”: like Handmaid’s Tale meets Hitchhiker’s Guide https://memex.craphound.com/2019/09/27/annalee-newitzs-future-of-another-timeline-like-handmaids-tale-meets-hitchhikers-guide/

#5yrsago Do Not Erase: Jessica Wynne’s beautiful photos of mathematicians’ chalkboards https://www.nytimes.com/2019/09/23/science/mathematicians-blackboard-photographs-jessica-wynne.html

#5yrsago Across America, the average worker can’t afford the median home https://www.marketwatch.com/story/there-are-precious-few-places-in-america-where-the-average-worker-can-afford-a-median-priced-home-2019-09-26

#5yrsago Amazon wants to draft model facial recognition legislation https://www.vox.com/recode/2019/9/25/20884427/jeff-bezos-amazon-facial-recognition-draft-legislation-regulation-rekognition

#5yrsago Doordash’s breach is different https://techcrunch.com/2019/09/26/doordash-data-breach/

#5yrsago Report from Defcon’s Voting Village reveals ongoing dismal state of US electronic voting machines https://media.defcon.org/DEF CON 27/voting-village-report-defcon27.pdf

#1yrago Intuit: "Our fraud fights racism" https://pluralistic.net/2023/09/27/predatory-inclusion/#equal-opportunity-scammers

Upcoming appearances (permalink)

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Recent appearances (permalink)


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Latest books (permalink)


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Upcoming books (permalink)

  • Picks and Shovels: a sequel to "Red Team Blues," about the heroic era of the PC, Tor Books, February 2025

  • Unauthorized Bread: a middle-grades graphic novel adapted from my novella about refugees, toasters and DRM, FirstSecond, 2025


Colophon (permalink)

Today's top sources: Boing Boing (https://boingboing.net).

Currently writing:

  • Enshittification: a nonfiction book about platform decay for Farrar, Straus, Giroux. Today's progress: 0 words (54547 words total) (took the day off following morning eye surgery because I couldn't see well enough to write and I had a fentanyl/benzo sedation hangover).

  • A Little Brother short story about DIY insulin PLANNING

  • Picks and Shovels, a Martin Hench noir thriller about the heroic era of the PC. FORTHCOMING TOR BOOKS JAN 2025

Latest podcast: Anti-cheat, gamers, and the Crowdstrike disaster https://craphound.com/news/2024/09/15/anti-cheat-gamers-and-the-crowdstrike-disaster/

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