Pluralistic: 02 Aug 2021


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Managing aggregate demand (Part IV)

Amusement parks, crowd control and load-balancing

This is Part IV in this series. In Part I, I opened the with news that Disneyland Paris is getting rid of its Fastpasses in favor of a per-ride, per-person premium to skip the line, and explored the history of Disney themeparks and what they meant to Walt Disney. In Part II, I explored Disneyland’s changing business-model and the pressures that shifted it from selling ticket-books to selling all-you-can-eat passes, and the resulting queuing problems. In Part III, I described how every fix for long lines just made the problem worse, creating complexity that frustrated first-time visitors and turning annual passholders into entitled “passholes.”

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Pluralistic: 26 Jul 2021


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Boredom and its discontents (Part II)

Amusement parks, crowd control and load-balancing

Queue for Walt Disney World’s ‘it’s a small world.’ Image by Michael Gray: https://www.flickr.com/photos/kathika/2601484170. CC BY-SA: https://creativecommons.org/licenses/by-sa/2.0/
Michael Gray, CC BY-SA 2.0

In Part I, I opened the with news that Disneyland Paris is getting rid of its Fastpasses in favor of a per-ride, per-person premium to skip the line, and explored the history of Disney themeparks and what they meant to Walt Disney.

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Pluralistic: 19 Jun 2021


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Pluralistic: 13 Jun 2021


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Pluralistic: 29 Apr 2021


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Pluralistic: 15 Jan 2021


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Pluralistic: 19 Nov 2020


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Pluralistic: 09 Nov 2020


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